If that doesn't work, there may be some underlying issue that's causing a malfunction. Select the country you're in and follow the onscreen prompts to add an account and payment method.Select 'Account and device preferences' and go to 'Country and profiles.'.Go to Settings and expand the General dropdown menu.Launch the Google Play Store app and tap your profile icon in the top-right.Only do this when you're actually staying at the location long-term as you can only change Play countries once a year: If you are abroad, you may need to change your Google Play country. You may also be trying to download an app that is only available in a specific country. Tap Manage space, then select 'Clear all data.'įollow the previous steps to clear the cache and data for Google Play Store and Download Manager (if available).Launch the Settings app and go to the menu that lists all apps on your device.Otherwise, an update will be downloaded and installed. Hit 'Play Store version.' It should tell you if it's up to date.Go to Settings and expand the About dropdown menu.Re-launch the Play Store app tap the profile photo in the top-right corner.Tap Ok to revert to the factory version of the Play Store app.Hit the three-dot icon in the top-right corner of the screen and tap 'Uninstall updates.'.Once that's done, try launching the app again.

Alternatively, long-press on the Play Store app, hit 'App info,' then choose 'Force stop.'.

With the app window active onscreen, tap the app drawer launcher (it's usually the square icon at the bottom of the screen) and swipe up to exit the app.

Close and relaunch the Google Play Store app.

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